When you purchase an item on DotArtisan, you are buying a license to use that product. The specific rights (e.g., for a single project, for a client, for multiple end products) are detailed in the license terms attached to each item. Always review the license before purchasing. You will typically receive the digital files, documentation, and future updates for the item.

Regular License: This is the standard option for most buyers. It allows you to use the item in a single end product (like a website or an app) where the end product is sold to one client. You cannot redistribute the item as-is.

Extended License: This is required if the end product will be sold to multiple users (e.g., a SaaS application, a template for resale). It offers broader distribution rights. Always check the specific terms on the item's page for exact details.

Support is provided directly by the item's author. After purchase, you can contact the author through the support system on the item's page. Please check the item description to see what level of support (e.g., bug fixes, installation help) is included. DotArtisan facilitates the transaction but is not responsible for item functionality.

Due to the digital nature of our products, all sales are typically final. Refunds are only considered in specific, limited circumstances, such as a critically defective item or a duplicate purchase. Most importantly, you must first attempt to resolve the issue directly with the author via a support ticket before escalating to DotArtisan. For the complete details on eligibility and the required process, please review our official Refund Policy. Refunds are only considered in specific cases, such as:

• The item is critically defective and not as described.
• The author fails to provide the item after purchase.
• You have a duplicate purchase (for the same item).
  Please contact our support team through your account to request a review. Abuse of the refund policy may result in account restrictions.

To ensure a smooth purchase, always carefully review the item’s sales description, demo, documentation, and compatibility notes. Check the author’s user rating, reviews, and stated support policy. Understanding exactly what you are buying and the included support is the best way to avoid issues.

Compatibility is your responsibility as the buyer. If an item requires specific software (like a CMS or plugin), it will be listed in the requirements. Please verify these details before purchasing. Refunds are not granted simply because an item is incompatible with your particular setup if it functions as described on its sales page.

Authors set their own support level (e.g., “Answering technical questions,” “Providing bug fixes”). You can see this on the item’s page. Review the author’s profile, average response time, and feedback from other buyers in the comments section to gauge their reliability.

DotArtisan accepts all major credit/debit cards and PayPal. The available payment methods will be displayed during the checkout process.

If you discover a potential security vulnerability or suspect that an item contains unauthorized copyrighted material, please follow this two-step process to ensure a swift and proper investigation:

First, Contact the Author Directly. Report the specific issue through the official support ticket system on the item's page. Authors are responsible for the integrity of their products and must be given the first opportunity to investigate and resolve legitimate issues.

Escalate to DotArtisan if Unresolved. If the author does not respond or adequately address a verified concern within a reasonable timeframe (we suggest 5 business days), you may then escalate the report to us. Please use our official Contact Form and provide all relevant details, including:

• A link to the support ticket with the author.
• A clear description of the issue (security vulnerability, suspected copyrighted source, etc.).
• Any supporting evidence.
• Please do not post public accusations in reviews or comments, as this does not facilitate a resolution.

If you're not seeing our email in your main inbox, please follow these steps:

• Check Your Spam or Junk Folder: This is the most common solution. Please look for an email from [email protected] or [email protected] and mark it as "Not Spam."
• Wait a Few Minutes: Delivery can sometimes be delayed by 5-10 minutes due to mail server processing.
• Verify Your Email Address: Double-check that you entered your email address correctly during sign-up. A single typo will prevent delivery.
• Add Us to Your Contacts: To ensure future emails arrive in your inbox, please add our email addresses (mentioned above) to your email client's safe sender list or contacts.
• Try Resending the Email: You can usually request a new verification or password reset link from the sign-in page.

If you have completed all the steps above and still haven't received the email after 15 minutes, please contact our support team via the Contact Form for assistance.